As we recently saw with the new ADA requirements, upgrading or replacing older ATMs can be expensive and consume a great deal of staff time for financial institutions. And, with Reg E lawsuits on the rise, providing customers/members with ATMs can be legally challenging as well.
However, ATMs are critical to the success of any financial institution and consumers expect immediate access to their money 24 hours a day / 7 days a week.
So, what’s a small to medium-sized bank or credit union to do?
ATM outsourcing offered by Heath ATM is a great option for financial institutions looking to reduce ATM operating expenses, and eliminate the hassle of ATM operations, while still providing account holders with convenient ATM locations — both in-branch and off-premise.
BENEFITS OF OUTSOURCING
Never Worry about Regulatory Compliance Again. Because the ATMs are owned and operated by Heath ATM, or the financial institution retains ownership and we simply manage the ATMs, choosing our ATM outsourcing program will prevent you from having to worry about upgrading or replacing machines to meet the newest regulatory mandates.
Stay Up To Date with the Latest Technology. Our highly-trained staff deal with ATMs on a daily basis and keep abreast of the latest technology. With Heath ATM, you will feel confident that your account holders always have access to the most current ATM hardware, software, service and satisfaction available.
Save Time & Money. While your customers/members take ATMs for granted, owning a fleet of ATMs is a complex endeavor. Whether it’s replenishing cash, fixing broken parts, processing transactions or upgrading software; ATMs take up a lot of your staff’s time and cost a lot of money to operate. With Heath ATM’s outsourcing program, you no longer have to allocate staff time to your ATMs; and we can provide your customers/members with the same great level of service they have come to expect at a fraction of the cost of operating an in-house operation.
Improve Customer Service. By allowing Heath ATM to manage the ATM fleet your account holders use, your staff can concentrate on your core business operations — customer service.
Increase ATM Footprint & Brand Awareness. Heath ATM owns and operates off-premise ATMs in locations where your customers/members live, work and do business. Through our outsourcing program, your account holders can have access to these ATMs surcharge-fee. And, many of them are available for branding with colorful ATM wraps and topper signs — increasing your financial institution’s brand awareness.
HOW OUTSOURCING WORKS
Ownership of ATMs. Through our ATM outsourcing program, we purchase and manage your existing ATMs. Or if you prefer to retain ownership, we can just take over the management and maintenance of your ATM fleet.
Upgrading/Replacing Obsolete Equipment to Meet Regulatory Changes. You can relax knowing Heath ATM has it covered when new compliance regulations come along. Through our ATM outsourcing program, we will upgrade terminals to meet regulations or replace machines that may be obsolete.
Terminal Driving. Heath ATM manages the authorization, processing and settlement of ATM transactions.
Maintenance & Replacement of Supplies. Full operational support and repair of the terminals; including replacing supplies such as receipt paper, printer heads, compliance stickers, etc., is included in our outsourcing program.
Monitoring & Reporting. We provide monitoring of the ATMs and dispatching of technicians, when necessary, to ensure maximum uptime is achieved. Usage reports for your ATM fleet can be delivered daily or monthly.
ATM Vault Cash. In many cases financial institutions choose to provide and replenish ATM vault cash for in-branch ATMs, which tend to be the busiest terminals in the fleet. However, Heath ATM can also provide this service.
Cash Management. Heath ATM provides all cash forecasting, ordering and scheduling of cash replenishment. Depending on the frequency of cash replenishment needs per ATM, we may use bonded and insured armored transport carriers or our own staff to replenish cash.
Reg E Claims. Because we operate the ATMs — whether you’ve chosen to retain ownership or not — Heath ATM provides customer support, filing and verification for all Reg E claims.